The Nigerian Electricity Regulatory Commission (NERC) has issued a stern warning to electricity Distribution Companies (DisCos) over their alleged violation of regulatory orders concerning meter replacement. Taking to its official X handle, NERC expressed awareness of reports that some DisCos have instructed customers to apply and pay for replacing faulty or obsolete meters within their franchise areas—a directive that blatantly contravenes Order No. NERC/246/2021 on the Structured Replacement of Faulty and Obsolete End-Use Customer Meters in the Nigerian Electricity Supply Industry (NESI).
The regulatory body emphasized that under this order, no customer with a meter should be forcefully migrated to an estimated billing system. Furthermore, if a customer’s meter is found faulty or deemed obsolete, it is the responsibility of the DisCo to replace it free of charge—provided the fault was not caused by customer negligence.
“This regulation is crystal clear,” NERC stated. “No DisCo has the authority to push the burden of meter replacement costs onto the consumer. We are committed to protecting customers’ rights and will enforce penalties for any non-compliance with this order.”
Reaffirming its commitment to safeguarding consumer interests, NERC pledged to ensure strict adherence to regulatory standards. The commission also encouraged consumers to report any non-compliance or unethical practices by DisCos, urging them to utilize its accessible reporting channels:
Phone:
1. 07000 CALL NERC (07000 2255 6372)
2. 0201 344 4331
3. 0908 899 9244
Email:
complaints@nerc.gov.ng
As part of its mission to regulate the Nigerian electricity supply industry effectively, NERC warned that it would not hesitate to impose severe penalties on defiant DisCos. The regulatory agency remains steadfast in upholding its mandate to ensure fair practices and protect customers from exploitation within the power sector.
NERC’s proactive stance has resonated with many Nigerians, as electricity consumers continue to demand improved service delivery and accountability in the industry.
Consumers and stakeholders are encouraged to share their experiences and concerns online using hashtags: #NERC, #Meters, #DisCos, and #ConsumerProtection to amplify the conversation and promote transparency.
This bold move by NERC is a reminder that regulatory compliance is not optional and that Nigerian electricity consumers deserve fairness and justice in their interactions with service providers.
PIONEER NEWS 